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DevLabs / Contact & Support

Contact Us - Developer Support & Operations

Official electronic support channels for DevLabs.

Direct Contact Channels

Official electronic channels monitored by our operations team.

Official Email Inboxes
support@devlabsja.com
Official Channel
Email →
Operational Response SLA

Monday – Friday, 8:00 AM – 6:00 PM EST (UTC-5)

Standard: < 12 hours | Critical Outages: 1 hour
Zero Physical Address Policy

DevLabs operates as a high-security distributed edge infrastructure platform. We do not host or operate a walk-in physical office or public address. All support, contract execution, and technical reviews occur securely via our electronic channels.

Developer & Enterprise Support Channels#

The DevLabs engineering team provides real-time operational assistance, integration support, and technical consultations for Caribbean spatial developers and logistics enterprises.

Zero Physical Address Policy
DevLabs operates strictly as a distributed edge infrastructure cloud. We do NOT maintain or host a physical walk-in office or customer-facing address. All communications, billing, and enterprise service contracts are managed securely via our verified electronic inboxes and telephony hotlines.

Frequently Asked Questions (FAQ)#

  • How do I request higher API rate limits? You can request limit upgrades directly from your Developer Console under Account & Limits, or send an inquiry below choosing "API Quota & Enterprise".
  • Where are my monthly invoices? Invoices are generated on the 1st of each month and available in your Console under Billing, with direct secure PDF downloads.
  • Can I store or cache road routing data? No. As set forth in our Terms of Use, local storage or caching beyond a 1-hour active user session is strictly prohibited.

Send Us a Message

Submit your technical question or inquiry. Our system generates a ticket in our internal D1 queue, sends you an email receipt, and an administrator will reply directly to your inbox.